Please note that by visiting and/or purchasing from parvanah.com, you, the visitor, are consenting to our Terms of Service and our store policies herein.
Offering and Pricing Changes
What we offer and the price we offer it at are subject to change without notice. This may include, but is not limited to, discontinuation and redesign. We are not liable for this.
Products and Services
All of our products and services are subject to our Refund and Exchange Policy, which includes our Cancellation Policy and policy for Order Changes (see “Refund and Exchange Policy” section below). We work diligently to ensure an accurate representation of our products and services through means such as photos and descriptions; however, there may be discrepancies such as colour or distortions in the appearance of an item due to lighting, computer monitors, and other factors. We can guarantee that the general description is accurate. While we make every effort to do so, we do not guarantee that our products and services will meet your expectations. Always read product descriptions and only use as directed.
Product Sizing and Other Variations
Since our products are made of natural materials the exact sizing, colouring, and shape of our products and the components that make our products (e.g. beads) cannot be guaranteed. We will provide estimated sizing of our products and as accurate description and photographs as possible, but please know that slight variations in design and number of beads may occur. This is particularly apparent when ordering our mala bracelets as there may be a slight change in design or number of beads depending on the size you order. If you have a specific request then please contact us so that we can figure something out together.
Shipping is calculated in the shopping cart. You can navigate to the shopping cart as your purchase to view the estimated shipping cost.
All packages sent within Canada or to the USA include tracking.
For orders sent within Canada, the package can be tracked via Canada Post’s website.
For orders sent to the United States, the package can be tracked via the United States Postal Service.
For orders sent outside of Canada + the United States, Canada Post relies on the destination country for all status updates once the item leaves Canada. Shipping costs to countries outside of Canada and the United States are quoted on a case-by-case basis.
Any duties, customs, or other fees that may be incurred on an order are the sole responsibility of the purchaser.
We are not responsible for lost or stolen packages. [Click here] for information from Canada Post on what to do in the event that you don’t receive your package.
Note that although we would like to be able to send to all countries, there are some to which this is not available.
For countries to which mail service is active, you will see your shipping options and the pricing at the checkout.
What happens if I refuse my order from Parvanah Collective OR it is considered undeliverable by the postal service?
If your order arrives and
1: you refuse to pay for taxes, customs duties, and the like; or
2: the item is deemed as non-deliverable by the postal service
then the item is returned to Parvanah Collective. If you refuse a shipment from Parvanah Collective, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Parvanah Collective.
If the cost of the return is greater than the original invoice amount less shipping and a $25 administrative fee (ie. invoice amount – shipping cost – $25 administrative fee) then the package will be abandoned and no refund will be given.
If the cost of the return is less than the original invoice amount less shipping and a $25 administrative fee (ie. invoice amount – shipping cost – $25 administrative fee) then the following process will be followed:
At this time we will attempt to contact you upon receive of the package at Parvanah Collective home office:
1: via email to the email address provided at checkout; and
2: by phone at the phone number you provided at checkout (we will leave a message for you to return our phone call; long distance charges may apply and are the responsibility of the purchaser).
If we are unable to reach you at that time we will follow the same process (email + phone call) 7 days after the first attempt.If we receive communication from you within the first 30 days of the first attempt of contact then you will be given the choice of:
1: having the package shipped back to you (* see details below); or
2: having a refund issued (** see details below).
1. *Ship back: If you choose the ship-back option, then the cost of shipping will need to be paid net 7 of the date the invoice is sent to the email provided at checkout for the original invoice. This means that the ship-back invoice must be paid within 7 days of the date the email is sent from Parvanah Collective. If this ship-back invoice is not paid net 7 then the item will be considered abandoned, will be returned back to stock for sale, and no further refunds/exchanges/store credit will be given.
2. **Any cost incurred by Parvanah Collective at the time of receiving the returned package will be deducted from your refund. Note that refunds will not be issued for custom orders or sale products. In the event of a custom order, the item will either be shipped back to the customer at the customer’s cost or will be put up for sale at Parvanah Collective. If we have not received communication within 30 days of the first attempt of contact then we will mark your purchase as abandoned, put the item(s) back into stock, and refund/exchange/store credit options will no longer be available.
Refunds, Exchanges, Cancellations, Expiration
Although we do not offer refunds, we do offer exchanges on physical products.
Please contact us immediately if you would like to pursue an exchange.
Items that are in their original condition (i.e. have not been worn or used, original tags are still on the item, packaging has not been opened) may be returned within 14 days of arrival for exchange; this excludes sale items and custom items. Exchanges are available for another item, or a collection of items, that are equal to or more than the cost of the originally purchased item(s), not including tax and shipping. Please note that store credit is not offered. A custom listing will be posted in the shop to cover the cost of shipping the new item(s) to you and any additional cost if the value is more than the originally purchased item(s).
Return shipping of the item to our business address is your (the customer’s) responsibility. Items must be sent via pre-paid shipping with tracking and insurance. Parvanah Collective is not responsible for any missing or damaged packages en route back to us. These are the sole responsibility of the customer.
In the event of an exchange, the value of the item(s) returned less the original shipping cost (i.e. original invoice value – original shipping cost) will be applied to the new product(s) purchased. You are responsible for the cost of shipping the new items to you. This will be applied to your purchase at checkout.
Please note that Parvanah Collective is not responsible for any courier charges, customs charges, duty or import taxes or any type of fees for returns. These are the sole responsibility of the customer. Please make sure to indicate on the postal form that these are “Items for Return”. If there are fees payable upon delivery to Parvanah Collective then we reserve the right to refuse the package. In this event we are not liable for whether the delivery service decides to return the item to you or not. If we decide to pay the fee upon delivery to Parvanah Collective then this cost will be deducted from the exchange or store credit value.
To return your item you must choose a prepaid shipping from a postal service, it must be insured, and have a tracking number. We are not responsible for lost packages in transit with the carrier; this is the responsibility of the sender. To return or exchange your package please contact us immediately.
If we have sent the wrong item please contact us immediately so that we can resolve the situation for you. In this case we will reimburse the cost shipping the product back to us using a basic prepaid shipping option from a postal service, including insurance and tracking. Please remember to include your invoice information in the contact form. When you mail the item back to us please include a copy of your invoice and all of the original packaging.
Custom items and items purchased while on sale can not be refunded, returned or exchanged.
We do not accept cancellations to your order.
We accept additions to your order within two (2) hours from time of purchase. Please email firstname.lastname@example.org to start this process. Note that your email must be received by us within two (2) hours from time of purchase.
No refunds, exchanges, cancellations, or order changes will be provided for digital products such as, but not limited to, e-books, agendas, and other downloadable goods. Digital products such as e-courses can be refunded within 14 days if the customer deems the product did not meet the purpose of the course; however, the customer must show proof of completing at least the first module in the form of a PDF version of the content emailed to email@example.com or mailed copies of the work for a refund to be considered.
If your mala arrives to you broken then we will replace or repair your piece for free at our own discretion. Please contact us immediately at firstname.lastname@example.org and include a description of what happened and a photo of the broken mala. If a replacement or repair is decided then we will ask you to ship the item(s) back to us using a basic prepaid shipping option from a postal service, including insurance and tracking. All jewelry will be subject to inspection to determine correct care and use. Unfortunately we will not be able to offer exchange when contact is made after 14 days of arrival.
Broken Mala – within 21 days
If your mala breaks within 21 days of arrival then we will replace or repair your piece for free at our own discretion. Please contact us immediately at email@example.com and include a description of what happened and a photo of the broken mala. If a replacement or repair is decided then we will ask you to ship the item(s) back to us via a basic prepaid shipping option from a postal service, including insurance and tracking. Please ensure that you indicate “Return for Repair” on the item description section of our postal carrier’s shipping form. All jewelry will be checked to determine correct care and use. Unfortunately we will not be able to offer free repairs when contact is made after 21 days of arrival. We will cover the cost of shipping the item back to you.
Mala Repair – after 21 days
Your mala broke! Congratulations!
When you bring a mala into your life it holds a particular intention or meaning. If it breaks this symbolizes that your relationship with the mala and it’s meaning or intention is complete. This may feel scary to let it go, but it’s a good thing. It means that you’re ready to move forward with a new intention and a new mala!
If your mala breaks after 21 days of arrival then we can repair your piece for $75 + any additional costs that may incur due to missing beads. (We will notify you as soon as possible if the cost is expected to be over $75.) Please contact us immediately at firstname.lastname@example.org and include a photo of the broken mala. Because we are consistently turning over our stock we may not have the exact same beads that were used in your mala. We reserve the right to make substitutions as necessary at our own discretion. We will ask you to ship the item(s) back to us via a basic prepaid shipping option from a postal service, including insurance and tracking. Please ensure that you indicate “Return for Repair” on the item description section of our postal carrier’s shipping form. If there are fees are payable upon delivery to Parvanah Collective then we will contact to you to cover the fees or your product will be returned back to you, un-exchanged. You will be responsible for the cost of shipping the item back to you (via Canada Post with tracking).